Please don't worry if you see the stones fading or silver worn for a long time turning black on the part in contact with your skin. We offer a free polishing service.

For stone: During long-term wear, your sweat may deposit a thin layer on the surface of the stone causing it to appear faded. This is just a temporary problem for all types of stone, not related to the quality and it is very easy to handle.

For silver: The main reason why silver turns black is because sulfur-containing amino acids in our sweat or chemicals and environments create a chemical reaction with silver which causes an insoluble black precipitate to form on its surface. This is just a temporary problem for most types of jewelry, not related to the quality and it is very easy to handle.

For polishing service, please contact our email: contact@thecasere.com including your full name, phone number, email address, order number used for your previous purchase. We offer free polishing service as a special offer to all of our valuable customers, excluding shipping fees.

Use a toothbrush and toothpaste to brush the jewelry for 1 -2 minutes, especially the underside of the stone, you will be surprised because your jewelry will be as bright and shiny as the original.